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Get to know 8 core cloud team roles and responsibilities

They may watch help desk tickets and categorize incidents to recommend additional updates or improvements. The skills, knowledge and actions needed to complete each of these project examples vary widely. Because of this, some teams will only need broad expertise, while others require a tighter and more efficient focus. The implementation details of the tiers vary based on the actual SRE implementation itself. For example, consulting and embedded SRE teams aren’t generally expected to onboard services (as in go on call) at Tier 2, but may offer dedicated staffing (as opposed to shared staffing) in Tier 1. We recommend defining tiers of service in a document that’s been approved by SRE and developer leadership.

This requires engineers to possess detailed knowledge of a cloud’s operation and be able to set up and configure resources, including servers, storage, networks and an array of cloud services. The cloud architect is a senior IT member with solid knowledge and expertise of cloud applications, resources, services and operations. Because they have extensive hands-on experience with specific cloud environments, such as AWS, Azure and Google, they will understand the subtle nuances within each provider’s services. When leading a cloud team, it is best to be transparent about business requirements and cloud migration goals. The CloudOps team needs to have a clear understanding of the cloud migration project’s objectives, budget, and timeline constraints, as well as other expectations that stakeholders have.

DevOps as an external party

In many cases, engineers have managers at multiple levels who need to review work, which generally slows the engineering process down. Instead, organizations should give their best engineers the freedom to work quickly, which often means giving them space within a set of fixed guardrails to develop their own solutions. A centralized team structure involves having all cloud-related responsibilities and tasks centralized under one team or department. This structure can be beneficial for organizations with a high level of cloud adoption, as it allows for a centralized approach to managing cloud services and applications. DevOps teams are usually made up of people with skills in both development and operations.

They should have a deep understanding of cloud computing, network infrastructure, and troubleshooting. They should also be proficient in using various cloud monitoring tools and implementing automation to reduce manual tasks. Building a successful cloud team is vital for businesses that want to fully leverage the benefits of cloud technologies. With more and more companies migrating to the cloud, having a well-organized team with clearly defined roles and responsibilities has become a must. A top-performing cloud team must work seamlessly to guarantee effective management of cloud infrastructure, operations, and security.

Establish internal best practices

However, they can’t make the decision alone and should consult the other members of the cloud team. Moreover, for many companies, the organization model I walked through above was the result of evolving and adapting as needs changed and less of a wholesale reorg. In the spirit of product mindset, we encourage starting small and iterating as opposed to boiling the ocean. The model above can hopefully act as a framework to help you identify needs and areas of ownership within your own organization. Keep in mind that these areas of responsibility might shift over time as capabilities are implemented and added. I should also caveat that—outside of being a strategic instrument—Real Kinetic is not in the business of simply helping companies lift-and-shift to the cloud.

cloud operations team structure

Projects save them running from emergency to emergency until they burn out, or from slowing down to deal with interruptions (a big productivity killer). Service-level metrics are traditionally defined by activities or individual team outputs, and funding is based on volume. This creates an incentive to increase the amount of activity, rather than improve performance. One of the biggest advantages of working in the cloud—being able to access data from anywhere—can also be one of the biggest disadvantages because of the time and resources required to ensure data flow and transmission is done securely. The executive sponsor should develop a technology plan that gives decision-makers an estimated financial projection and should include a proposed budget and the resources that will be needed.

Microsoft gives its cloud operations a restructure and new team lineup

This will allow cloud teams to focus on the most important tasks, be more organized with cloud operations projects, and have greater visibility into the project’s progress. Next, assign roles and responsibilities to each cloud operations team member depending on their individual skill sets and experience, avoiding overlapping duties and covering all areas of cloud operation. Finally, the CloudOps team must be equipped with the right collaboration and communication tools for the project to run as smoothly and efficiently as possible. Finally, cloud architectures are constantly evolving, and cloud architects need to be able to adapt to new technologies and design patterns as they emerge. They also need to have an in-depth knowledge of CloudOps processes and stay up-to-date with trends and innovations in cloud technology. Setting objectives and key results (OKRs) at the outset of the transformation helps application development and infrastructure teams align on what they want to achieve with their new, agile, automated IT infrastructure.

  • There will still be maintenance, compliance audits, optimization, resource deployment, data integration, and more critical tasks to be done on a regular basis.
  • Notice that I’ve entirely sidestepped terms like “DevOps” and “SRE” in this discussion.
  • The right team structure, key roles, and effective communication and collaboration are essential for success.
  • Cloud migrations can be complex and involve many moving parts, and having experienced professionals on hand to guide you through the process can be invaluable.
  • Ideally, as a core element of their function, their role has included establishing key data and metrics which enable fact-based information to allow solid decision making by all levels of management.

While the TO should include the standard functions of a good project-management office—such as setting goals and boundaries, planning, and tracking progress—it must reflect the greater scope of the effort. That means, for instance, working closely with HR to hire the right talent, collaborating with developers and business sponsors to deliver outcomes, and bringing in people with sufficient domain expertise to manage complex decisions. The model described in this article needs to be tailored to the specific situation and goals of each institution. An organization that is aggressively migrating to cloud, for example, will focus on public-cloud-only services and design SRE teams to assist application development on the migration. Compliance specialists are responsible for ensuring cloud governance and compliance with security standards and regulations. This includes implementing compliance audits and providing recommendations for improvements.

Constantly Invest in Building Soft and Technical Skills within Your Cloud Team

All cloud migration projects must have stringent cloud security measures in place, such as cloud access security brokers (CASBs) and cloud workload protection platforms (CWPPs), that all team members are aware of and adhere to. CloudOps defines strategies and best practices for cloud-related activities, including monitoring and security, as well as providing guidance on cloud governance processes, such as cost management and compliance. This is similar to how DevOps is a set of practices that codifies the delivery of software development (Dev) combined with IT operations (Ops).

cloud operations team structure

Migrating to—and managing—the cloud is not an endeavor that should be taken lightly. You’ll want to be sure to have the best, most experienced people to facilitate the work that needs to be done. Lucidscale provides your team with accurate and up-to-date cloud architecture diagrams so they can achieve your organization’s cloud initiatives.

Build an engineering-focused talent model

A cloud architect is a crucial role in the cloud team responsible for designing and implementing the overall cloud architecture. A cloud architect should have a deep understanding of various cloud technologies, services, and platforms. This includes public, devops team structure private, and hybrid cloud platforms, cloud storage solutions, and networking. They should also understand the various cloud deployment models and be able to design and implement cloud solutions that meet the organization’s business objectives and outcomes.

cloud operations team structure

Capturing the $1 trillion value up for grabs in the cloud, however, has proven frustratingly difficult for many companies. One of the main reasons for this difficulty is that IT’s operating model remains stuck in a quagmire of legacy processes, methodologies, and technologies. Ultimately, the right team structure will depend on the unique needs and goals of your organization, and careful consideration should be given to selecting the structure that will best support the success of your cloud initiatives. Without a clear understanding of DevOps and how to properly implement it, a DevOps transformation is usually constrained to reorganizations or the latest tools. Properly embracing DevOps entails a cultural change where teams have new structures, new management principles, and adopt certain technology tools.

Visualize your entire cloud architecture

Historically, most organizations either focus on tracking activities or have different OKRs for different teams, which is why many miss out on potential value. While these sorts of metrics have their place, hybrid-ready infrastructure teams need to be measured against business outcomes, such as customer adoption. An example of a service category would be software, and a service could be software distribution for HR. hurts application reliability and slows time to market. In fact, one of our clients had more than 300 I&O professionals implementing changes to production and pre-production environments. Detailed analysis of their critical incidents revealed that around one-third of outages were caused by human error.

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